12 bd | Responsible Gaming – Play Safe and Stay in Control

When gaming goes from entertainment to a problem

Every day, thousands of people come to 12 bd for a good time — to bet on cricket matches, spin the slots, or enjoy the thrill of Live Casino. That's perfectly normal. Gaming is a legitimate form of entertainment.

But the reality is — sometimes the line gets crossed. Chasing losses, losing sleep, hiding it from family — these are warning signs. If you're in that place, you don't have to face it alone.

12 bd Responsible Gaming We don't just talk about it — we provide real tools, Bangla-language support, and guidance to professional help when needed. Because our members' happiness and wellbeing matter more to us than any revenue.

Gaming addiction is not a weakness — it's a health condition, and it can be treated. Identifying it early makes recovery possible. 12 bd will be by your side every step of the way.

Keep in mind: Responsible gaming doesn't mean less fun — it means more of it, for longer. Play within your limits and keep the good times going.

🧠 Ask yourself

The questions below will help you reflect on your gaming habits and build greater self-awareness.

Do you keep playing to try to win back money you've lost?

Yes, frequently Sometimes No, never

Has gaming caused conflict with family or friends?

Yes It's happened once No

Have you ever spent more than your budget on gaming?

Yes, sometimes Once Never

Analysis

Warning signs of a gaming addiction — know what to look for

If you or someone close to you is showing any of these signs, it's time to take notice

1

Chasing losses

"Chasing losses" — placing larger bets after a loss in an attempt to win back money — is the most telling sign of a gaming addiction.

2

Playing longer than planned

Telling yourself "just one more round" while hours slip by, and being unable to stop.

3

Hiding from family & friends

Lying to or hiding the truth from loved ones about your gaming is a clear sign of a problem.

4

Financial pressure & borrowing

Borrowing money for gaming, dipping into savings, or cutting back on essentials — you're heading toward a financial crisis.

5

Restlessness & mood swings

Feeling irritable, angry, or restless when you can't play — that's a sign of dependency.

6

Impact on work or studies

Missing work or study time due to gaming, or neglecting responsibilities, is a serious concern.

7

Sleep issues & physical symptoms

Staying up late to play, forgetting to eat — your body and mind are both taking the hit.

8

Repeatedly trying to stop and failing

You know there's a problem and you've tried to stop but can't — get help now.

12 BD's Protection Tools — Control Is in Your Hands

These tools are available free of charge on the 12 bd platform to promote responsible gaming

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, any deposit exceeding the limit will be automatically blocked.

⚡ Instant effect

Loss Limit

Once you've lost a set amount, your account will be automatically locked — stopping you from chasing losses and losing even more.

🛡️ Active Protection

Session Time Limit

Decide in advance how long you want to play. Once the time is up, the system will remind you or automatically log you out.

⏰ Session timer

Reality Check

A pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and how much you've won or lost.

👁️ Builds awareness

Cooling-Off Period

Take a temporary break lasting anywhere from 1 day to 6 weeks. During this period, deposits and gameplay will be completely suspended.

🌿 Temporary Break

Self-Exclusion

Options to close your account range from 6 months to permanent. Reactivation is not possible during the exclusion period.

🔒 Maximum Security

📊 Monthly Budget Tracker

What should your monthly gaming budget be? Set your monthly income on the slider below and we'll give you a recommendation.

Monthly income (in BDT)

৳10,000৳2,00,000

Your monthly income ৳30,000

Recommended gaming budget (5%) ৳1,500

* Expert advice: Avoid spending more than 5% of your monthly income on gaming.

🔧 How do I set my limits?

1

Log in to your account

Log in to 12 bd and click the profile icon in the top right corner.

2

Open the "Responsible Gaming" menu

Go to Settings and select the "Responsible Gaming" option.

3

Choose your preferred tool

Set your deposit limit, loss limit, and session time — whatever works best for you.

4

Confirm

Changes take effect immediately upon saving. To increase a limit, a 24-hour waiting period applies.

12 BD's Six Commitments to Responsible Gaming

These aren't just words — every commitment is one we honour every single day

Strict age verification

No one under 18 can open an account. Age verification is mandatory at registration, and ID proof may be requested if there is any doubt.

Behaviour monitoring system

12 bd's automated system monitors for unusual gaming patterns. If warning signs appear, we'll reach out to you proactively.

Trained support team

Our support team is trained in responsible gaming. If you're struggling, you'll receive help — no judgment, no questions asked.

Responsible advertising

No 12 bd advertisement targets minors or vulnerable individuals. Presenting gaming as "easy money" goes against everything we stand for.

Mental health support

Don't hesitate to talk about gaming addiction concerns. Our support team will assist you with complete confidentiality.

Honouring self-exclusion

Once self-exclusion is activated, no promotional offers will be sent until the period ends.

Responsible Gaming: Frequently Asked Questions

During a self-exclusion period, you will not be able to log in, deposit, or play. Once the period ends, your account can be reactivated — but only after speaking with the support team, not automatically. In the case of permanent self-exclusion, the account cannot be reopened.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this delay is intentional, to prevent impulsive decisions made in the heat of the moment.

Start with a calm, non-judgmental conversation. If they're open to getting help, contact the 12 bd support team together. We'll assist with the self-exclusion process. Remember, overcoming addiction takes time — the support of family is the greatest strength of all.

After the interval you set (e.g. 30 minutes), a pop-up appears on screen showing how long you've been playing and your total deposits and withdrawals. With this information, you can make an informed decision — keep playing or take a break.

Yes. If our automated system detects unusual patterns — such as repeated large bets at 3 a.m. or multiple deposits in a single day — our support team will reach out to you. This is about your protection, not surveillance.

No. Using Responsible Gaming tools won't affect your access to any bonuses or promotions. We want you to enjoy yourself safely — all benefits remain available even when you play within limits.

10 simple tips for healthier gaming habits

Set your budget in advance: Decide in advance how much you'll spend on gaming each week — and stick to that amount.
Stick to your time limits: Set aside a fixed amount of time for gaming each day or week — and stick to it.
Play for fun: Play for fun, not just to win. Winnings are a bonus — enjoyment is the real goal.
Take a break after a loss: Don't chase a loss with another bet. Step away, take a breath, and clear your head.
Not after alcohol: Avoid playing when you're not in the right headspace — your judgment is impaired and poor decisions are far more likely.

Let your family know: Talk openly with your family about your gaming. There's nothing to hide.
Use the Limit Tools: 12 bd's free limit tools are built with your protection in mind.
Don't play with borrowed money: Never gamble with borrowed money or funds set aside for emergencies.
Take regular breaks: Avoid long unbroken sessions. Take a 15-minute break every hour.
Speak up right away if something feels wrong: If you feel like things are out of control, don't wait — reach out to 12 bd support right away.

🤝

We don't judge

Speak up if something is wrong

🔐

Fully confidential

Your information stays protected

⚡

Immediate Assistance

24/7 support in Bangla

💚

Free consultation

Help at no charge

Responsible Gaming — Every Member's Wellbeing Is Our Greatest Win